Privacy Statement

Last updated on 2/12/2022. 

This privacy statement explains what personal data Genolis collects from you and how we use that data. 

Who We Are 

We are Genolis, an Australian custom software development company with a 22-year-long history of transforming its clients' businesses with high-quality solutions and IT consulting. As you read this document, you are currently visiting our website, which is the digital face of our company. We are committed to delivering you a great experience while surfing our website, sharing the materials you might be interested in, promptly clarifying any questions that might pop up and ensuring the uninterrupted functioning of the website. This won't be possible without your kind assistance, which you render by sharing your personal data with us. At the same time, we understand that personal data is an extremely sensitive matter, and we take your privacy very seriously. To avoid making you feel uneasy, we've developed this privacy policy, which dwells on every little detail that refers to our work with your personal data. 

What Personal Data We Collect 

Genolis collects data to provide you with direct feedback regarding our services. You provide some of this data directly, such as when you fill in the Contact us form on the website or the LinkedIn page. In addition, we get data using technologies like cookies and receiving error reports or usage data from software running on your device. 

We also obtain data from third parties. We protect data obtained from third parties according to the practices described in this statement, plus any additional restrictions imposed by the data source. These third-party sources may vary over time but currently include: 

  • Service providers that help us determine a location based on your IP address to customise certain products to your site. 
  • Publicly available sources such as open government databases or other data in the public domain. 

You have choices about the data we collect. For example, you may decline when you are asked to provide personal data. But if you choose not to provide data necessary to deliver a service or a feature or give feedback, you may not be able to use this service or feature or receive feedback. 

The data we collect can include the following: 

Name and contact data. We collect your first and last name, work email address, phone number, company name and other similar contact data. 

Demographic data. We collect data about you, such as your country and preferred language. 

Website data. We collect data about how you interact with the Genolis website. For example, we collect: 

  • Details of visitor behaviour patterns, i.e. data about the website sections you visit and how much time you spend there. 
  • Configuration data. We collect data about the network you use to connect to our website. It includes your IP address. 
  • Error reports and performance data. We collect data about problems you experience with our services. This data helps us to diagnose the issues and to provide solutions. Depending on your browsing environment and settings, error reports can include such data as the type or the severity of the problem, details of the software or the hardware related to the error, the contents of the files you were using when the error occurred, as well as the data about other software on your device. 
  • Troubleshooting and Help Data. If Genolis is engaged in troubleshooting and help, we collect data about you and your hardware, software, and other details related to the incident. Such data includes the contact data, the content of your chats and other communications with Genolis, the data about the condition of the machine and the application when the fault occurred and during diagnostics, and the system and registry data about software installations and hardware configurations. 

Please, do not share any personal data not requested from you directly. 

Our website is not intended for children and private individuals, and we do not knowingly collect data relating to them. Parents can revoke the consent choices previously made and review, edit or request the deletion of their children's data. 

We may also collect personal data from third parties who have your consent to pass your details to us or from publicly available sources. 

Why We Collect Personal Data 

Genolis collects the data for the following purposes: sending communications, including promotional communications; advertising; analysing website visitor statistics; technical website troubleshooting; improving website user experience. 

In carrying out these purposes, we intend to tell you about issues you've asked us to tell you about, to contact you if we need to obtain or provide additional information, to make sure our records are correct and to make sure that you're happy and satisfied. We don't rent or trade email lists with other organisations and businesses. 

However, we have built-in technological and procedural safeguards to enhance privacy to prevent data leaks. For example, we store data we collect from you indirectly or directly, such as your name, email address or phone number, and company name, in a secure database. 

Additionally, you can sign up for email subscriptions and choose whether you wish to receive promotional communications from Genolis by email, SMS, physical mail, and telephone. 

What Rights You Have 

You are entitled to view, amend, or delete the personal information that we hold: 

  • You may ask what personal data about you we hold and who the recipients of your data are at any time. 
  • You may ask us to update and correct any out-of-date or incorrect/incomplete personal data that we hold about you free of charge. 
  • You may opt-out of any marketing communications that we may send you. This choice does not apply to mandatory service communications. 
  • You may recall your consent for processing your information at any time. 
  • You may request to erase or update your personal information. 


Cookies & Similar Technologies 

Genolis uses cookies (small text files placed on your device) and similar technologies to provide our online services and to help collect data. The text in a cookie often consists of a string of numbers and letters that uniquely identifies your computer, but it can also contain other information. 

We use cookies and similar technologies for several purposes, including: 

  • Security. We use cookies to detect fraud and abuse of our website and services. 
  • You are storing information you provide on a website. When you provide information, we store the data in a cookie to remember the information you have added. 

The main reason we typically set cookies is to gather website statistics. 

How to Control Cookies 

You may usually switch off cookies in your browser. 

Notice to End Users  

Genolis is intended to deliver its services to organisations. Your use of the Genolis website may be subject to your organisation's policies, if any. If your organisation administers your use of the Genolis website, please direct your privacy inquiries to your administrator. Genolis is not responsible for our customers' privacy or security practices, which may differ from those outlined in this privacy statement.   

If you use an email address provided by an organisation you are affiliated with, such as an employer or school, the domain owner (e.g., your employer) associated with your email address may access and process your data, including the contents of your communications and files. 

How We Secure Your Data 

We use a variety of security technologies and procedures to help protect your personal data from unauthorised access, use or disclosure. For example, we store the personal data you provide on computer systems that have limited access and are in controlled facilities. 

For How Long the Data Will Be Stored 

Genolis retains personal data for as long as necessary to provide the services and the feedback you have requested or for other essential purposes, such as complying with our legal obligations and enforcing our agreements. Because these needs can vary for different data types, actual retention periods may vary. The criteria used to determine the retention periods include: 

  • Is the personal data of a sensitive type? If so, a shortened retention time would generally be appropriate, which amounts to up to five years. 
  • Is Genolis subject to a legal, contractual, or similar obligation to retain the data? Examples can include mandatory data retention laws in the applicable jurisdiction, government orders to preserve data relevant to an investigation, or data that must be retained for litigation. 


How We Change this Privacy Policy 

We will update this privacy statement when necessary to amend its terms or reflect customer feedback. When we post changes to this statement, we will revise the "last updated" date at the top of the statement. If there are essential changes to the statement, we will notify you either by prominently posting a notice of such changes before they take effect or by directly sending you a notification. 

How to Contact Us 

If you have a privacy concern, complaint, or question regarding your data protection, please email us at